Last Updated: 01/02/2025

Thank you for shopping with [Your Brand Name]. We take pride in offering high-quality, handcrafted pearls woven jewelry. If you are unsatisfied with your purchase, we are here to help.

Returns

We accept returns under the following conditions:

  • Items must be returned within [X] days of delivery.
  • The product must be unused, unworn, and in original packaging with tags attached.
  • Customized or personalized jewelry pieces are not eligible for return unless they arrive damaged or defective.
  • Customers are responsible for return shipping costs unless the item received is incorrect or defective.

To initiate a return, please contact our customer support at [Your Contact Email] with your order number and reason for return. Once approved, we will provide you with return instructions.

Refunds

Once your return is received and inspected, we will process your refund:

  • Approved refunds will be credited to the original payment method within [X] business days.
  • Shipping charges are non-refundable unless the return is due to our error.
  • If your return is rejected due to non-compliance with our policy, we will notify you and arrange for the item to be sent back.

Exchanges

We offer exchanges for defective or incorrect items:

  • If you receive a damaged or incorrect item, please email us within [X] days of delivery with a clear photo of the issue.
  • We will arrange a replacement at no extra cost to you.
  • If the item is out of stock, we will offer a full refund or store credit.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made jewelry.
  • Items that show signs of wear or alteration.
  • Gift cards or promotional items.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time to officially post.
  3. If you still have not received your refund, please reach out to us at [Your Contact Email].

Contact Us

For any questions regarding returns and refunds, you can contact us at:

📧 Email: pearlswoven@gmail.com

📞 Phone: 01912-44656
🌍 Website: pearlswoven.com

We appreciate your support and look forward to serving you!